Marsh Farm Flowers – Website Policies

Welcome to Marsh Farm Flowers, a small-scale flower farm offering fresh, seasonal, and dried flowers for local delivery and collection. We are based near CW8 2RL in Cheshire, and our services are intended for customers within the UK. This policy page outlines how we handle orders, payments, delivery, data protection, and general website usage.

Ordering

We offer both fresh and dried flower arrangements for local delivery or collection. Orders can be placed using the form on our website. Please note:

  • Minimum notice for orders is 1 week to allow for harvest and preparation.
  • Orders are subject to availability of flowers at the time of request.
  • Once you submit an order form, we will respond via email to confirm availability and arrange payment.
  • Your order is only confirmed once payment has been received.

Delivery & Collection

We deliver within a 10-mile radius of CW8 2RL. Delivery charges may apply and will be confirmed when we respond to your order request.

You are also welcome to collect your flowers from Marsh Farm by prior arrangement. Collection times will be confirmed when your order is accepted.

Payments

We accept online payments via secure SumUp payment links, which will be sent to you once your order is confirmed. Please follow the link provided to complete your purchase.

Refunds & Cancellations

Please note that flowers are a perishable product and due to their nature, we are generally unable to offer refunds once an order has been fulfilled.

If you need to cancel your order, please notify us at least 24 hours before the agreed delivery or collection time. After that, we may not be able to offer a refund due to preparation and harvesting.

For workshops or events, please refer to the specific Terms & Conditions provided at the time of booking.

Customer Data & Privacy

When you place an order, we collect your name, contact details, and address. This information is used solely to fulfil your order or communicate with you about our services.

We do not share your personal data with third parties, except as necessary to deliver your flowers (e.g. delivery drivers). You may opt into our mailing list to receive updates and seasonal flower news, and can unsubscribe at any time.

Our website uses cookies and may include tools such as Google Analytics to help us understand how visitors use the site. By using our website, you consent to the use of cookies. You can manage cookie settings in your browser at any time.

Contact

If you have any questions about these policies, please contact us at:

Marsh Farm Flowers
Email
Location: Near CW8 2RL, Cheshire